Privacy policy.

Who we are

Bondvale Group Ltd is responsible for the personal information described in this policy.

Our registered office is S7 Robert Denholm House, Bletchingley Road, Nutfield, Surrey, RH1 4HW.

For any privacy question or request, email info@bondvalehomes.co.uk or call 01737 824927.

Information we collect

When you contact us, we may receive your name, email address, telephone number and the information you include in your enquiry. This may relate to a new home, a trade or subcontractor opportunity, a partnership, an investment, land, construction or groundworks.

Our website may also generate limited technical information needed to deliver and secure it, such as your IP address, browser type, the pages requested and the date and time of a request.

How we use your information

We use personal information to:

• respond to your enquiry and direct it to the right Bondvale team;
• discuss a home, project, service or possible working relationship with you;
• keep appropriate business and enquiry records;
• operate, maintain and protect this website; and
• meet legal, regulatory or professional obligations.

Our lawful basis will usually be taking steps at your request before entering into a contract, performing a contract, or our legitimate interests in responding to enquiries and running our business. We will use consent where the law requires it, and you may withdraw that consent at any time.

Contact forms and email

The enquiry form on this website prepares an email and opens it in your email application. The website does not store the completed form in a separate database. Your email provider will process the message under its own privacy terms, and Bondvale will receive the information you choose to send.

Cookies and website data

We do not currently use analytics or advertising cookies on this website. Our hosting provider may use essential technology and technical logs to deliver the site, maintain security and prevent misuse.

If we introduce optional analytics or marketing cookies, we will update this policy and ask for consent where required.

Who we share information with

We may share information with companies that help us operate our business, such as website hosting, IT, professional and legal service providers. We may also share information where required by law, to protect our rights, or as part of a business transaction.

We do not sell personal information. When a provider processes information for us, we expect it to protect that information and use it only for the agreed purpose.

International transfers

Some service providers may process information outside the UK. Where this happens, we take appropriate steps to ensure the information is protected in line with UK data protection law.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including responding to an enquiry, maintaining appropriate business records and meeting legal or regulatory requirements. We then delete it or make it anonymous.

Your rights

Depending on the circumstances, you may have the right to ask us for a copy of your personal information, correct it, delete it, restrict how it is used, object to its use, or receive it in a portable format. You may also withdraw consent where we rely on it.

To make a request, contact us using the details above. We may need to confirm your identity before acting on a request.

Questions and complaints

Please contact us first if you have a concern about how we use your information. We will look into it and respond.

You also have the right to complain to the Information Commissioner’s Office. Visit the ICO complaints page for guidance.

Other websites and changes

Links to other websites, including LinkedIn and Instagram, are governed by those organisations’ own privacy policies.

We may update this policy when our services, website or legal responsibilities change. The date at the top of this page shows when it was last revised.